Privacy Policy

Introduction

Welcome to 9gt. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear, plain language what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By accessing or using 9gt's services — including our online casino games, cricket betting markets, and payment systems — you acknowledge that you have read and understood this policy.

This policy applies to all users of 9gt who are residents of Bangladesh or who access the platform from within Bangladesh. If you have any questions about how we handle your data, please contact our support team at the address provided at the end of this document. We encourage you to review this policy periodically, as it may be updated to reflect changes in our practices or applicable regulations.

Information We Collect

In order to provide our services, verify player identity, process transactions, and comply with responsible gaming obligations, 9gt collects several categories of personal and technical data. The specific information we may collect includes, but is not limited to, the following:

• Registration data: full name, date of birth, email address, mobile number, and preferred username.
• Identity verification documents: national ID card, passport, or other government-issued identification required for KYC compliance.
• Financial data: payment method details (such as bKash wallet number, Nagad account, or Rocket mobile number), transaction history, deposits, and withdrawal records.
• Technical data: IP address, device type, browser version, operating system, session duration, and clickstream data collected automatically when you use the platform.
• Gameplay data: game history, betting patterns, bonus utilization, and session logs used for responsible gaming monitoring and platform improvement.

How We Use Your Information

9gt uses the information we collect for specific, legitimate purposes only. We do not sell your personal data to third parties for their own marketing purposes. The primary purposes for which we process your data are:

• Account management: creating and maintaining your player account, verifying your identity, and ensuring the security of your login credentials.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment channels.
• Customer support: resolving account queries, processing complaints, and responding to your requests in a timely and accurate manner.
• Responsible gaming compliance: monitoring player activity to identify signs of problem gambling and triggering interventions such as spending limits and self-exclusion options.
• Service improvement and analytics: analysing aggregated, anonymised usage data to improve platform performance, game selection, and the overall user experience for Bangladeshi players.

Sharing of Your Information

9gt does not sell, rent, or trade your personal information to unrelated third parties. However, in order to deliver our services effectively, we may share relevant data with carefully selected partners under strict confidentiality agreements. These include payment service providers (such as bKash and Nagad) who process your transactions, technology partners who power our gaming infrastructure, and fraud prevention and identity verification services.

We may also disclose personal information where required by law, court order, or lawful authority. In each such case, we will disclose only the minimum information necessary to satisfy the legal obligation and will take reasonable steps to notify you of such disclosure where permitted to do so.

Cookies and Tracking Technologies

9gt uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, maintain your session, and understand how players navigate the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can configure your browser to decline cookies or to notify you when a cookie is being set. Please note that disabling cookies may affect the functionality of certain features on 9gt, including the ability to remain logged in between sessions or to recall previously selected game preferences.

Data Security

9gt employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using SSL (Secure Socket Layer) technology. Our databases are protected by multi-layer access controls, and we regularly audit our systems for vulnerabilities.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. We strongly recommend that you use a strong, unique password for your 9gt account, enable any available two-factor authentication options, and never share your login credentials with anyone.

Data Retention

We retain your personal data for as long as your account is active or as long as is necessary to fulfil the purposes outlined in this policy. In certain cases, applicable legal or regulatory obligations may require us to retain records for a longer period. Once your data is no longer required, we securely delete or anonymise it in line with our internal data lifecycle procedures. If you close your account, we will begin the retention countdown from the date of account closure, subject to any outstanding legal obligations.

Your Rights Over Your Data

As a player on 9gt, you have specific rights in relation to the personal data we hold about you. These rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to suspend the processing of your data in specific circumstances — for example, while you contest the accuracy of the data.

To exercise any of these rights, please contact our support team at: [email protected]

Third-Party Services

Our platform integrates with third-party service providers including game studios such as Pragmatic Play, Evolution Gaming, and Spribe, as well as analytics and infrastructure partners. These providers operate under their own privacy policies, and we encourage you to review those policies where relevant. 9gt does not control the data practices of third-party providers but requires them to process your data only for the purposes for which they were engaged and to maintain appropriate security standards.

9gt may also include links within our promotional materials or informational content. Please be aware that clicking on any such link will take you to a third-party environment governed by that party's own terms. 9gt accepts no responsibility for the privacy or security practices of external parties.

Protection of Minors

9gt is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a minor has provided us with personal information or has created an account, we will immediately suspend that account and delete the associated data. If you believe a minor has accessed our platform, please notify us immediately at [email protected] so that we can take appropriate action without delay.

Changes to This Privacy Policy

9gt reserves the right to update or amend this Privacy Policy at any time. When we make significant changes, we will display a prominent notice on the platform and update the effective date at the top of this document. Your continued use of 9gt's services following any update constitutes your acceptance of the revised policy. We recommend bookmarking this page and checking it periodically, particularly before you make a deposit or submit any sensitive personal information.